Returns & Refund Policy
Returns
Effective Date: July 1, 2026
At Hilant Furniture, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we’re here to help.
We accept returns of eligible products within 7 days from the date of delivery, subject to the following conditions:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging, together with all accessories and documentation.
- Proof of purchase (receipt or order confirmation) must be provided.
- Customized, made-to-order, or specially assembled furniture cannot be returned unless it is defective or damaged upon delivery.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If you receive:
- A damaged product
- A defective product
- The wrong item
Please notify us within 48 hours of delivery by contacting our customer support team. Where appropriate, we will arrange for a replacement, repair, or refund after verifying the issue.
Refunds
Once we receive and inspect the returned item, we will notify you of the outcome.
If your refund is approved:
- Refunds will be processed within 5–10 business days.
- Refunds will be issued using the original payment method where possible.
- Depending on your payment provider, it may take additional time for the funds to appear in your account.
Return Delivery
- If the return is due to our error (wrong, damaged, or defective item), Hilant Furniture will cover the return transportation costs.
- If the return is for any other approved reason, the customer may be responsible for the return transportation costs.
Non-Returnable Items
The following items are generally not eligible for return:
- Custom-made furniture
- Products damaged through misuse or improper handling
- Products showing signs of wear after delivery
- Clearance or final sale items (unless defective)
Order Cancellation
Orders may be cancelled before dispatch. Once an order has been dispatched or delivered, cancellation requests will be treated as return requests under this policy.
Contact Us
If you have any questions regarding returns or refunds, please contact us:
Hilant Furniture Kenya
📍 Nairobi, Kenya
📞 Phone: +254 704 030234
📧 Email: info@hilantfurniture.co.ke